I wanted to give everyone a heads up on my recent experience with J&W nova.
I have been buying parts from this company since the late 90's (mostly at shows, Auto-fair, etc..). Never had a problem. This time I used their website. MISTAKE. First off, their website is terrible. It looks like it was designed in 1998, but I'm not here to talk about web-design.
I ordered a rear wheel arch patch panel for my latest 64 project. It was 49.99 & 19 to ship over sized. I paid with my card.
I get a call today & the lady on the phone tells me there has been a price increase for the PART & SHIPPING! Part went up 56$ & shipping went up to 42$ (more than double).
I said that I would not pay more than the website quoted & would rather have my money back. The lady gave me several excuses about shipping increasing daily & the website not being up to date. I responded that the website needed to be updated. She retorts that it is impossible for the website to know, how large an item is, or how much it weighs. I made a comment that I don't have this problem with every other part I order online. She then tells me, that if I want to order anything that "might be over sized", I should just call in & not use the website.
After a minute she offered to let me have the part at the online price, but still 42$ shipping. I declined. They cancelled the order & said my card had not been charged.
If the website quoted it they should STAND BY IT. If they cannot comply with this, there should NOT be pricing & shipping quotes online at all. Maybe just a picture catalog that says "call for pricing"
Poor customer service experience catalyzed by a sub-par website.
To top it off I cant find anyone else with this item in stock!
I have been buying parts from this company since the late 90's (mostly at shows, Auto-fair, etc..). Never had a problem. This time I used their website. MISTAKE. First off, their website is terrible. It looks like it was designed in 1998, but I'm not here to talk about web-design.
I ordered a rear wheel arch patch panel for my latest 64 project. It was 49.99 & 19 to ship over sized. I paid with my card.
I get a call today & the lady on the phone tells me there has been a price increase for the PART & SHIPPING! Part went up 56$ & shipping went up to 42$ (more than double).
I said that I would not pay more than the website quoted & would rather have my money back. The lady gave me several excuses about shipping increasing daily & the website not being up to date. I responded that the website needed to be updated. She retorts that it is impossible for the website to know, how large an item is, or how much it weighs. I made a comment that I don't have this problem with every other part I order online. She then tells me, that if I want to order anything that "might be over sized", I should just call in & not use the website.
After a minute she offered to let me have the part at the online price, but still 42$ shipping. I declined. They cancelled the order & said my card had not been charged.
If the website quoted it they should STAND BY IT. If they cannot comply with this, there should NOT be pricing & shipping quotes online at all. Maybe just a picture catalog that says "call for pricing"
Poor customer service experience catalyzed by a sub-par website.
To top it off I cant find anyone else with this item in stock!