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In the case of the 1962 Nova grill, the samples that were sent to us did not pass quality control. Unfortunately, due to the timing of the catalog print date and the shipment of these samples, the catalog was printed before we knew about the quality control issues. We refused to accept these grills with these QC issues. We knew that this may disappoint some enthusiasts that had them on order, but did not feel it was in our best interest or in the best interest of the consumer to fulfill these orders with a subpar product.
For 3-4 years, seriously?

Do you not understand that many of your customers have time limits to getting their cars done. There are sequences involved and lots of money.

A guy restoring a 62 (like myself) doesn't send his original grille off for restoration or worse yet sells it because he has seen new grilles in your catalog for several years so they must be available. Now the car is done and the one final piece is ordered, 3-4 weeks should be plenty of time to get the new grille and get it installed for the Nova Nationals!!

Sorry buddy, it's on back order with NO eta. Send your original out for restoration and maybe you can show your car next year (if you didn't sell it) or wait six more and you might get the new one.

Remove it from your catalog until it passes inspection, save your customers a lot of agrivation and save your customer base.
 

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For 3-4 years, seriously?

Do you not understand that many of your customers have time limits to getting their cars done. There are sequences involved and lots of money.

A guy restoring a 62 (like myself) doesn't send his original grille off for restoration or worse yet sells it because he has seen new grilles in your catalog for several years so they must be available. Now the car is done and the one final piece is ordered, 3-4 weeks should be plenty of time to get the new grille and get it installed for the Nova Nationals!!

Sorry buddy, it's on back order with NO eta. Send your original out for restoration and maybe you can show your car next year (if you didn't sell it) or wait six more and you might get the new one.

Remove it from your catalog until it passes inspection, save your customers a lot of agrivation and save your customer base.
Nightshade,

You are deadon with your observations and advice to Classic. Its been more like 6 or more years, but that became a mute issue with me after a 6 months of waiting and calls. I was just a hopeful newbie at the time and thought the Nova parts world was ruled by Classic Industries...I mean look at that catalog!!! I actually passed up a good deal on a used 62 grille believing I was actually getting a new grille.

If I could add to your advice to Classic, it's about customer confidence as much as anything. Your firm did advise me the part was on "Backorder". "Backorder" and "Not Available" have two completely different meanings or connotations. If I had been told "Not Available", I would have immediately changed course, saving me the time and agrivation Nightshade noted. This experience has left me to always question what else I see in the Classic catalog might not actually be available.

Word of mouth reputation is the best or worse advertisement. Why risk leaving a poor impression by not being transparent? If Classic management doesn't want to update the catalog (=$), then be sure the computer ordering system includes "Not Available" on any part that has never been stocked. Customers understand what that means and while they may be disappointed at the moment, in the long run they will appreciate your firm did not leave them hanging.
 

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Nightshade,

You are deadon with your observations and advice to Classic. Its been more like 6 or more years...
Gentlemen,

Thank you for the feedback. We understand the frustration from an enthusiast's perspective and will take your advice into consideration as we move forward with future catalog revisions. In regards to the 1962 Nova grill, we have made notes on the item that state: Note: This item is currently being re-tooled and is not available. Customers with backorders will be notified when the product is available. We apologize for the inconvenience. Hopefully this note will clear up any confusion regarding the status of this item. Thanks again for the comments.
 

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Gentlemen,

Thank you for the feedback. We understand the frustration from an enthusiast's perspective and will take your advice into consideration as we move forward with future catalog revisions. In regards to the 1962 Nova grill, we have made notes on the item that state: Note: This item is currently being re-tooled and is not available. Customers with backorders will be notified when the product is available. We apologize for the inconvenience. Hopefully this note will clear up any confusion regarding the status of this item. Thanks again for the comments.
Thanks for your consideration and support. I will continue to look forward to the 62 grille debute, someday:yes: (but I doubt George Lucus will :no:).

Now lets talk 62 seat covers and door panels....:D Trust me, there is a market if you guys would get them out there :rolleyes:
 

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I have the Classic catalog beside me anytime I'm online. Its all Nova Porn for me. However I have not yet ordered from you guys but have a HUGE list I plan on getting all at once. I will take advantage of the big purchase discount when the time comes.

Keep in mind guys-this guy is here for us.
He is not directly related to every parts situation that goes wrong.
Not all guys with the " Make it Happen " attitude call always make it happen especially in the big companies.

I say this because I want to make a difference in my company too. I'm "That guy", get out of my way theres no messin around, change it, fix it, keep that customer happy. It seems that no matter how hard I try sometimes I cant always make it happen. If the concern doesnt meet a certain importance-so to speak- it gets swept under the carpet.
Not how I'd handle it, and thats where it gets frustrating.

So with that being said our new friend Classic 1 will have to impose his will on these situations like a Pitbull :devil::D

Todd
 

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Just thought I'd post results of my recent dealing with Classic Industries. Over Memorial Day weekend, I took advantage of their 20% off sale and spent about $1000 on parts on my list. I had been holding off on the large items (like front and rear bumpers) due to the shipping costs, but after calculating the 20% decided to buy them as well.

Everything arrived today. Well packed all in good shape from what I can tell. I opened up one bumper and I will admit they feel lighter than my original ones, but I know that's typical with repops. Shine was great and no dings/dents, so Im good with it. Haven't opened up the rear bumper, but no damage to the box, so I feel good...

Overall great experience. Everything I ordered was in stock, to include my 63 Billet grill. Everything was eligible for the 20% discount so I am a happy camper.

Have not done fit tests with anything yet, so hope I don't have any issues in that regard, but overall, very pleased with my limited dealings.

Sounds like they are taking some of the comments about discontinued items to heart here, which is a good thing. That's the added benefit of sponsoring a forum. Direct feedback from customers.

Just thought I'd share.

Mike
 

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I have the Classic catalog beside me anytime I'm online. Its all Nova Porn for me. However I have not yet ordered from you guys but have a HUGE list I plan on getting all at once. I will take advantage of the big purchase discount when the time comes.

Keep in mind guys-this guy is here for us.
He is not directly related to every parts situation that goes wrong.
Not all guys with the " Make it Happen " attitude call always make it happen especially in the big companies.

I say this because I want to make a difference in my company too. I'm "That guy", get out of my way theres no messin around, change it, fix it, keep that customer happy. It seems that no matter how hard I try sometimes I cant always make it happen. If the concern doesnt meet a certain importance-so to speak- it gets swept under the carpet.
Not how I'd handle it, and thats where it gets frustrating.

So with that being said our new friend Classic 1 will have to impose his will on these situations like a Pitbull :devil::D

Todd
Todd,

Thanks for your comments. There may be certain issues that are beyond our control and/or very complicated. But we will make the best out of it and I will certainly do everything within my power to take care of any issues that are brought to my attention in this thread. Your understanding is greatly appreciated.
 

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Just thought I'd post results of my recent dealing with Classic Industries. Over Memorial Day weekend, I took advantage of their 20% off sale and spent about $1000 on parts on my list. I had been holding off on the large items (like front and rear bumpers) due to the shipping costs, but after calculating the 20% decided to buy them as well.

Everything arrived today. Well packed all in good shape from what I can tell. I opened up one bumper and I will admit they feel lighter than my original ones, but I know that's typical with repops. Shine was great and no dings/dents, so Im good with it. Haven't opened up the rear bumper, but no damage to the box, so I feel good...

Overall great experience. Everything I ordered was in stock, to include my 63 Billet grill. Everything was eligible for the 20% discount so I am a happy camper.

Have not done fit tests with anything yet, so hope I don't have any issues in that regard, but overall, very pleased with my limited dealings.

Sounds like they are taking some of the comments about discontinued items to heart here, which is a good thing. That's the added benefit of sponsoring a forum. Direct feedback from customers.

Just thought I'd share.

Mike
Hi Mike,

Thank you for sharing the recent experience you had with Classic Industries. It is great to hear that everything went as planned with your order. This is the kind of experience that we strive for. We believe this is the type of transaction that most people can expect. 100% customer satisfaction is our goal. The feedback we get here from forum members is invaluable to us. We do take every comment to heart and we appreciate the interaction immensely.
 

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Thanks for your consideration and support. I will continue to look forward to the 62 grille debute, someday:yes: (but I doubt George Lucus will :no:).

Now lets talk 62 seat covers and door panels....:D Trust me, there is a market if you guys would get them out there :rolleyes:
Hello 62convert,

Had a meeting with one of the largest manufacturers of reproduction interiors in the country earlier this week. One topic covered was your suggestion regarding reproducing 1962 Nova seat covers and door panels. The manufacturer said that this would be an expensive project to tool up for because of the mylar trim on the door panels on that model and that is why so far it has not been done. They wanted to know if we could supply them with images of the various door panels and seats and if we had an idea of how many styles of panels there were and what the production numbers were and how many models, i.e. 2-door coupe, hardtop, convertible, etc.

So, in order to give them a better idea of what such a project would entail, I would like to ask for help from forum members in acquiring this research. The more information we can supply, images, productions numbers, details regarding styles, etc., the better chance we can get a response regarding if it would be possible for this vendor to tool up to produce these. Do you have any information or images you could share?
 

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Hello 62convert,

Had a meeting with one of the largest manufacturers of reproduction interiors in the country earlier this week.


Theres a company that reproduces interiors inside the USA?? I was under the impression that all the reproduction parts were now being made in the PRC.
 

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Hello 62convert,

Had a meeting with one of the largest manufacturers of reproduction interiors in the country earlier this week.


Theres a company that reproduces interiors inside the USA?? I was under the impression that all the reproduction parts were now being made in the PRC.
There are many that manufacture in the good ol' USA.
 

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Hello 62convert,

Had a meeting with one of the largest manufacturers of reproduction interiors in the country earlier this week. One topic covered was your suggestion regarding reproducing 1962 Nova seat covers and door panels. The manufacturer said that this would be an expensive project to tool up for because of the mylar trim on the door panels on that model and that is why so far it has not been done. They wanted to know if we could supply them with images of the various door panels and seats and if we had an idea of how many styles of panels there were and what the production numbers were and how many models, i.e. 2-door coupe, hardtop, convertible, etc.

So, in order to give them a better idea of what such a project would entail, I would like to ask for help from forum members in acquiring this research. The more information we can supply, images, productions numbers, details regarding styles, etc., the better chance we can get a response regarding if it would be possible for this vendor to tool up to produce these. Do you have any information or images you could share?

So now you’ve impressed me. :yes: A 62’ interior would be awesome. I agree the 62' interiors are different than any that have been produced since. They have character representing the original designer’s vision, and are, in my humble opinion, the best of any since. After 62’, it’s clear the bean counters had their way to lessen the cost by a few nickels a unit. It’s a big gap in the replacement parts market.

I have several pics that I was gathering to havie a custom reproduction interior made next year for my vert. You will find others in these posts:
http://cgi.ebay.com/ebaymotors/1962-Chevy-Nova-Convertible-2owner-Build-3rd-Week-Nov1961-460th-One-Made-51K-/120920293335?pt=US_Cars_Trucks&hash=item1c27693fd7
http://www.stevesnovasite.com/forums/showthread.php?p=1454030

I will support you and the vendor in any way I can to get this project at rolling. If you can get it to market, I will be first on the list to buy an complete set and will proudly display your names every chance I get.
























































Nice, but not factory.


 

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So now you’ve impressed me. :yes: A 62’ interior would be awesome. I agree the 62' interiors are different than any that have been produced since. They have character representing the original designer’s vision, and are, in my humble opinion, the best of any since. After 62’, it’s clear the bean counters had their way to lessen the cost by a few nickels a unit. It’s a big gap in the replacement parts market.

I have several pics that I was gathering to havie a custom reproduction interior made next year for my vert. I will support you and the vendor in any way I can to get this project at rolling. If you can get it to market, I will be first on the list to buy an complete set and will proudly display your names every chance I get.
Thanks for the comments and for the pictures. We have forwarded this information to the manufacturer and will let you know what their response is.
 

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Thanks for the comments and for the pictures. We have forwarded this information to the manufacturer and will let you know what their response is.
We will see. :turn: Nothing ventured, nothing lost. Here are some good pics of a red 62 interior. Not sure the seat covers are original, as they appear to be missing the embossments and patch medalions









 

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Thanks for the comments and for the pictures. We have forwarded this information to the manufacturer and will let you know what their response is.
Classic1,

I just happened to score a used 62' OEM door panel from a 2 door, in red, as a freebie from a generous local SNS member, kcmocarguy. Its in pretty good condition for being 50 years old. I beleive a 3D example would be much better than pictures for your potential manufacturer to consider. If someone is willing to pay the shipping cost (its very light), I would be glad to wrap it up and send it out. Let me know.
 

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Classic1,

I just happened to score a used 62' OEM door panel from a 2 door, in red, as a freebie from a generous local SNS member, kcmocarguy. Its in pretty good condition for being 50 years old. I beleive a 3D example would be much better than pictures for your potential manufacturer to consider. If someone is willing to pay the shipping cost (its very light), I would be glad to wrap it up and send it out. Let me know.
Thank you for the generous offer. We may take you up on that. Let me discuss it further with the manufacturer and if we decide to do that, I will PM you details. Thanks again.
 
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