i sent them my clock, they were very helpful on informing me of what my options were; quartz, clean/repair or replace the works. i went for the replace and it works very good. no issues and they were very quick about it. best of luck!Cansoman said:I guess I spoke too soon!! My new clock packed it in already. I called clock works and they figure it is the coil in it which they do not guarantee, too many other electrical issues could cause this problem they say. Said I could have put a Quartz system in it for the same price and it would not have had this problem.Why didnt they tell me this in the first place?? Oh well. Here goes another $120.